Return and refund

At Carson Trails, we are committed to ensuring your satisfaction with every purchase. This policy outlines our guidelines for refunds, exchanges, and returns. Please read carefully to understand your options.

1. Return Eligibility

Returns are accepted only for defective, damaged, or incorrect items.
The item must be unused, in its original condition, and include all packaging and accessories.

2. Return Timeframe

All return requests must be initiated within 3 days of receiving the product. Requests beyond this timeframe will not be eligible for returns.

3. Refund Policy

Refunds will be processed only for items that are verified as defective, damaged, or incorrect upon return.
Refunds will be issued as cash at the time of the item’s pickup or exchange.

4. Exchange Policy

Exchanges are offered for defective, damaged, or incorrect items.
If the replacement item is unavailable, a refund will be processed instead.

5. Warranty

We do not provide a warranty on our products. Issues must be reported within the 3-day return window.

6. How to Initiate a Return or Exchange

Contact our customer service team within 3 days of receiving your item. Provide your order details, a description of the issue, and, if possible, photos of the defect or damage.
Our team will verify your request and arrange a pickup for the return or exchange.

7. Payment Method

Cash on Delivery Only: Refunds or exchanges are processed in cash at the time of the return. No online or card-based payments are accepted.

8. Non-Returnable Items

Products that are used, damaged due to misuse, or missing original packaging/accessories are not eligible for return or exchange.

9. Changes to Policy

We reserve the right to update this policy at any time. Any changes will be communicated via our platform.

For questions or concerns regarding your return, refund, or exchange, please contact us at [email protected].

Thank you for choosing Carson Trails! We are here to make your experience seamless and enjoyable.